Virgin hair refers to hair that is chemically unprocessed, comes from a single donor, and all cuticles are intact; running in the same direction. This prevents the hair from matting and tangling. In order to qualify as virgin hair, it must meet rigorous standards including: not been permed, dyed, colored, bleached, chemically processed in any way. Usually, it also means that it has not been exposed to harsh agents such as cigarette smoke and drugs. All hair from LAUTRESS are of the best quality , and can be bleached, dyed, blow dried and styled with hot styling tools. We guarantee that our hair is 100% human hair with all cuticles intact, running in the same direction.

Closure Wig - 180 density/ 4X4+ 3 bundles Frontal Wig- 250 density/ 13x4 + 3 bundles Lace Front - 150 density Lace Front- 180 density Full Lace - 150 density Full Lace- 180 density

Small- ear to ear 11 front to nape 14 circumference 20-21.5 temple to temple 14.5 Medium- ear to ear 11.5-12 front to nape 14.5-15 circumference 22-22.5 temple to temple 15-15.5 Large- ear to ear 12.5 front to nape 15.5 circumference 23-24 temple to temple 16

On most Virgin Hair products, there is a color option. Simply click on the option of your choice

With proper care, LAUTRESS will last 2 -5 years, depending on how well you care for the hair. To ensure that you are protecting your investment, please view our hair guidelines http://www.lautresshair.com/hair-guidelines

Yes, you can. LAUTRESS can be bleached, coloured, straightened, and curled. We recommend that you treat the hair as you would treat your natural hair ; with care and caution. If you decide to bleach or colour it, make sure to wash and condition it.

Yes . If you are interested in a specific product that we currently do not provide on our site ( specific wigs, clip ins, tape ins, custom colour), please send us an email with the specifics or go to www.lautresshair.com/custom-order and we will email you ASAP with a price, timeframe, and payment details.

Mink - Manmade from Chinese Mink, comes in 15 styles with a variety of lengths, diameters, and curls, low maintenance, stackable& reusable, strip lash, 10-15 wears Thick Mink- Manmade from Chinese Mink, come in 13 styles with a variety of length, diameters, and curls, fine ,flexible and thick with a rich black color, reusable, strip lash, 15-20 wears 3D Mink- Manmade from Serbian Mink, comes in 19 styles with a variety of lengths, diameters, and curls, light , fluffy , and natural looking , reusable, strip lash, 20-25 wears

Yes, our products are suitable for all hair textures -Paraben free -No drying alcohols -No harmful chemicals or preservatives

All ingredients are listed on each product page.

Due to the nature of our products we are unable to offer refunds, if you have any issues please contact us to discuss returns or exchanges for hair care products only!

We currently only accept Nigerian Naira and United States Dollars

LAUTRESS is based in Nigeria, where the currency is Naira, so all prices are converted to other currencies. Be assured that when you are ready to checkout with your order, the shipping costs will be converted to the currency you choose from the selection.

You can track your order http://www.lautresshair.com/track-orders

Delivery time frames are usually precise. But , due to aspects of delivery that we have no control over, we cannot guarantee that you will receive your package between our given time frame. If by any chance we are unable to meet the delivery time frame, and you paid for some sort of express delivery, we will contact you as soon as possible and resolve the situation, whether it be refunding the express delivery charge , or adding a discount to your next order for the inconvenience.

If you are using a desktop or mobile device, the currency changer is located at the center left of the website . It should say NGN or USD, depending on your location ( currencies are applied to specific regions, for example, most african countries have NGN as a default currency ) To change to a different currency, simply click on the currency you see, and click on the + sign.

No , we do not have a physical store, We are an e-commerce company. But, we are presently planning and preparing on opening pop up stores in Lekki, Nigeria , and in the near future stores in London, United Kingdom, and Los Angeles, United States.

Contact us at [email protected] We will respond within 24 hours.

Please click here for our delivery options.

We ship worldwide.

Depending on your location, custom & import duties may be charged. Prices vary based on location.

Yes, a signature will be required for the delivery of all packages for delivery assurance purposes. If you are unable to sign at the first attempt , the courier will make 2 more attempts to deliver before returning the package back to us. If you have any questions regarding signatures/ delivery, feel free to email us at [email protected]

All LAUTRESS packages are insured , if your package is lost, stolen, or arrives damaged. Please contact us at [email protected] immediatly to file an insurance claim.

You will receive an email once your order has been dispatched which will contain tracking information. If you have not received an email yet , you can track your order on our website lautresshair.com/track-orders/ or contact us to help track your order.

We accept direct bank transfers , or MasterCard, Visa, and Discover credit and debit cards via Paystack for all Naira and Dollar purchases. Please note that for security purposes, we can only ship a credit/debit card order to the same address to which your statement is sent. Orders that fail to fit this criteria will not be shiped and be immediately refunded. This protects you from the fraudulent use of your card.

Yes. Security is very important to us at LAUTRESS and our site is SSL certified, meaning that all data passed through remains private, and your information is transmitted securely. It ensures that critically sensitive information, such as your name, address and your credit/debit card details are always safe. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

In most cases no, once you place an order we begin processing it immediately. Please send us an email, and if we are able to rectify your order, we will do so.

We are sorry to hear you have been encountering technical problems with our website. We recommend you make sure that you have the latest updates for your operating system. If this doesn’t work, try using a different browser and clearing the cache.

We do not offer returns/ refunds on Customized Wigs or Mink Lashes. In the unlikely event of any issues with our Hair Care Products, we are able to accept a return within 7 days of receipt. All returns must be preauthorized.If you are trying to make a return, please send us an email with the subject ( RETURN PREAUTORIZATION) and we will guide you through the steps of doing so. For more details about returns click here

Please allow up to 10 business days for your parcel to be returned to LAUTRESS. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed. If you haven’t heard any communication from us after the 10 business day timescale, please contact us with your order number and details of the items returned.

Yes, but only for Hair Care Products, we are able to accept an exchange within 7 days of receipt. The hair care products must be returned unopened, in the original packaging. Return postage to be paid by buyer. Please send back via a tracked service, as we will not be held responsible for lost parcels. If the above conditions are not met, we reserve the right to refuse an exchange. Due to the nature of our product we are unable to offer an exchange once the hair care product has been opened/and or used. Please ensure you are happy with these conditions before purchase. A re-stocking charge of ₦5,000 may be charged per item exchanged.

We accept exchanges and returns within 7 days of receipt .Items returned will be issued a store credit. The hair care product must be returned unopened, in the original packaging. Return postage to be paid by buyer. Please send back via a tracked service, as we will not be held responsible for lost parcels. If the above conditions are not met, we reserve the right to refuse an exchange or refund. Due to the nature of our product we are unable to offer any refunds or exchanges once the hair care product has been opened/and or used. Please ensure you are happy with these conditions before purchase. A re-stocking charge of ₦5,000 may be charged per item returned or exchanged.

You do not need an account to be able to shop with LAUTRESS but we strongly recommend it. Having an account allows you to place orders without you having to fill in your details each time you shop with us. Click here to create an account now or you can start shopping straight away and set up your account when you checkout.

To reset your password, simply select the Forgotten Password link and you will be sent an email which will explain how you can change your password. If you are able to sign into your account, select the ‘Account Details’ heading and then scroll down to ‘Change Password’ . You will be prompted to enter your old password and then enter a new password before hitting ‘Save’. Your password will now be updated.

You can change your details by logging in. Simply click on ‘Account Details’. On this page you can change your personal information, password. To change your address, simply click on "Addresses".

Please ensure you are entering the correct username and password to sign into your account. If you have forgotten your password, click here to visit the forgotten password link to reset.

You can close your account by contacting us with the following information:
Your full name
Your registered email address
Your billing address
Your date of birth
Once we have received this information, we will close your account and send you a confirmation email. However we may still need to hold information about you for administrative and audit purposes, and to retain evidence of our contract with you. To find out what information we hold about you please contact us.

If you want to keep up to date with everything LAUTRESS make sure to sign up to our newsletter! You can do this by entering your email address at the bottom of our home page, where it says "newsletter sign up" and then clicking on subscribe.

You can either look through our FAQ'S to see if your question has already been answered or send us an email through the contact us tab.

Yes, we are always looking to collaborate with bloggers who can represent the brand. For more information please send us your name and a link to your blog to [email protected]

Yes, we do allow wholesale purchases. Click here to read more details.